價格：免費
更新日期：2019-06-02
檔案大小：7.4 MB
目前版本：8.21
版本需求：需要 iOS 8.1 或以上版本。與 iPhone、iPad 及 iPod touch 相容。
支援語言：英語
Genesys Care mobile application enables entitled Genesys Customer Care users to view and update Cases opened with Genesys Customer Care, receive push notifications about Case updates, Account update and Alarms, view Case Owners' status in real-time and make Case related phone calls into Genesys Customer Care centres. This includes Alarms for licensed customers to allow monitoring of environments and Chat with a case analyst.
Requires data connection, registration with Genesys Care and valid entitlement.
Genesys Customers:
Please use the same credentials as for Support web site.
You can find your PIN on General tab of your User Profile on Support web site.
Please contact care.mobile@genesyslab.com for support and assistance.
支援平台：iPhone, iPad